Returns

Unwanted Items:

If, upon receiving the items, you are not completely satisfied with your products you are welcome to a full refund or exchange. If you would like a refund or exchange, please contact us via email at info@aytengasson.com and return the items within 30 days of receipt (90 days during the build up to Christmas), providing the item is unworn and in perfect condition. When emailing us, could you please state your order number, your reason for return and if a refund or exchange is preferred. Once we receive your email we will email you the address to send your return to. Refunds are issued as soon as we have received and checked the items. This is usually done on the same day. 

We suggest that you ask for a receipt of postage from the post office. This is a free service that the post office provides and proves that your item has been sent as we cannot accept responsibility for goods lost in transit. We do not cover the cost of posting returns, unless the return is due to an error on our part.  

If you are sending back a return from outside the UK you must state the package is RETURNED MERCHANDISE on the customs forms. This means we will not incur a customs fee. If you fail to do this the custom fee will be deducted from your refund.  

If you have any questions or requests please do get in touch. We are happy to help.